Privacy Policy

Effective Date: July 2026

Introduction

Universal Coatings (UK) Ltd ("Universal Coatings", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, or use any of our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

Universal Coatings (UK) Ltd is a specialist contractor providing:

Industrial Protective Coatings
Abrasive Blasting
Passive Fire Protection
Heritage Restoration
Cast Iron Restoration
Metal Conservation
Structural Steel Coating
Specialist Workshop Services

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Name
Company name
Job title
Postal address
Telephone number
Email address
Information provided through contact forms
Information submitted when requesting quotations
Employment information submitted through recruitment enquiries

Technical Information

When you visit our website we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of your visit
Referral source
Website usage statistics

How We Use Your Information

Your personal information may be used to:

Respond to enquiries
Provide quotations
Deliver our services
Manage contracts
Communicate throughout projects
Process job applications
Improve our website
Monitor website performance
Meet our legal obligations
Prevent fraud and maintain security

Where you have given consent, we may also send marketing communications regarding our services.

You may unsubscribe from marketing communications at any time.

Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent

Sharing Your Information

We do not sell or trade your personal information.

Your information may be shared only where necessary with trusted third parties, including:

IT service providers
Website hosting providers
Professional advisers
Accountants
Insurers
Regulatory bodies
Government authorities where legally required

All third parties are required to keep your information secure and confidential.

Data Security

Universal Coatings (UK) Ltd takes appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

While we take every reasonable precaution, no internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, contractual and accounting obligations.

Once information is no longer required, it will be securely deleted or anonymised.

Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may include:

Essential cookies
Performance cookies
Functional cookies
Analytics cookies

Where legally required, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings.

Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our website.

These services collect anonymous information regarding website usage and do not identify individual users.

Your Rights

Under UK GDPR you have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time where consent is relied upon
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies.

Children's Privacy

Our website and services are intended for businesses and individuals aged 18 years or over.

We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Universal Coatings (UK) Ltd

Email: info@universalcoatingsuk.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO

The ICO is the UK's independent authority responsible for upholding information rights.

Website: https://ico.org.uk

Telephone: 0303 123 1113